G-5, Bhagwati Tower, Wazirpur Commercial Complex, 110052 Delhi IN
G-5, Bhagwati Tower, Wazirpur Commercial Complex, Delhi, IN
+919810313375 https://cdn1.storehippo.com/s/5c75c9ac0ebe50151818aba0/ms.settings/5256837ccc4abf1d39000001/webp/5e402ab62dd0c34e27685bf7-480x480.webp" helpdesk@crux.net.in

Refund & Return Policy


We offer a simple and easy EXCHANGE / REPLACE policy to our customers.

  • In case of product received is not as shown on the site, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision or to return your product, you should mail at sales@crux.net.in, helpdesk@crux.net.in
  • Once we receive the returned product, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements:
  • The items should be unused.
  • The product should have the packaging and accessories.
  • Product return cost will be paid by customer.
  • If manufacturer does not support product return then we will also not take it back.
  • Should have been returned within 48 hours from the delivery time.
  • Any returned item received by us that does not meet the above-mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed, nor will the item be exchanged in such a case.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • Refunds are being processed within 21 days period.

For more details please contact our Helpline +91 9205694238, +91 9910838779.