Refund / Return policy

We offers a simple and easy EXCHANGE/REPLACE policy to our customers. Please note that we do not take any returns and we only Exchange/Replace products in case of damage of product or other legitimate issues. Therefore, we do not refund any products either damaged or otherwise. You can conveniently exchange any item within 48 hours from the time of delivery. After the 48hours have passed, you will no longer be entitled to Exchange/Replace your Products.

 

Please do not accept any order if seal is broken/unsealed at the time of delivery.

 

All returned items must be unused and returned with original packaging and accessories else without these product will not be accepted.

Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements:

 

The items should be unused.

The product should have the packaging and accessories

If manufacturer does not support product return then we will also not take it back.

They should have been returned within 48 hours from the delivery time

 

In case you receive a damaged/defective product, we may request you to share snapshot at sales@crux.net.inhelpdesk@crux.net.in

To return your product, you should mail at sales@crux.net.inhelpdesk@crux.net.in

Any returned item received by us that does not meet the above-mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed, nor will the item be exchanged in such a case.

 

We believes in helping its customers as far as possible, Your complete shopping satisfaction is our No.1 Priority

 

There is no cancellation of orders placed under the Same Day Delivery category.

 

Refunds are being processed within 21 days period.