G-5, Bhagwati Tower, Wazirpur Commercial Complex, 110052 Delhi IN
G-5, Bhagwati Tower, Wazirpur Commercial Complex, Delhi, IN
+919810313375 https://cdn1.storehippo.com/s/5c75c9ac0ebe50151818aba0/ms.settings/5256837ccc4abf1d39000001/webp/5e402ab62dd0c34e27685bf7-480x480.webp" helpdesk@crux.net.in

Terms and Conditions


     CRUX COMPUTRONIX PVT. LTD. hereby inform that the "cruxretail.com or its parent concern is a distribution company is not a manufacturer.


  • Customer’s satisfaction is our No.1 Priority.
  • We ship all Products Free for DELHI ONLY
  • Our all Products come with genuine, new and branded components.
  • Goods once sold will not be taken Back / Replaced / Exchanged.
  • In case you feel that product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.


  • Will give GST invoice but if GST number not mention while account registration / ordering product or in case of already purchased products without providing GST details, Buyer can talk with our customer care within 15 days to get revised bill, after that we will not responsible for any GST loss.


  • Will give GST paid price and Invoice which assures you 100% warranty and service guarantee by the product’s principal company.
  • We take no responsibility for any kind of manufacturing error on their part.
  • We also provide our best assistance how to avail warranty services from the product’s service centers
  • Product not covered in warranty in case of burnt / physical damage.
  • For "Dead on Arrival" (DOA) products make sure that all parts and accessories of the product should be there in the box which comes with it otherwise it will be treated as for repairing
  • All disputes subject to Delhi Court Jurisdiction only.

     Out of Stock

  • If product is not in stock, Crux Computronix Pvt. Ltd. has right to cancel order without intimation to customer, email will be sent for cancelled order. In the event of Out Of Stock, full amount will be refunded to customer.

    Order Cancellation

  • If the order is cancelled by the buyer then both sides shipping charges (if product is already shipped) and the 2% payment gateway charges (if applicable) will be deducted from the order amount. Refund will initiated once we receive the product in same condition as we have shipped.
  • No cancellations are entertained on order against occasion offers.


For more details please contact our Helpline +91 9205694238, +91 9910838779.